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MAKING A ROUTINE APPOINTMENT

Routine appointments are booked in advance by either: Telephoning the practice, calling into the practice or on-line booking using our website.  The receptionist will endeavour to give you a convenient appointment with the doctor, but if this is not possible she will suggest an alternative time or another doctor who is available.  baby_and_pregnant_mum

At Broomfield Park there is a receptionist on duty to take your call from 8.00am until the practice closes at 6.00pm. Please try to book routine appointments a few days in advance.

We occasionally send out text reminders to patients relating to pre-booked appointments.  There is no facility to reply to these reminders.

For routine appointments we allow 10 minutes per patient.  If you feel that your problem is complex or you wish to discuss several problems please see 'Double Appointments' below.

When a doctor is away, their duties will be covered by another doctor or locum. (All the doctors and practice nurses have access to your medical records but maintain full confidentiality.)

Please ensure that you arrive on time for your appointment as the doctor may be unable to see you if you arrive late.  Do always report to reception on arrival or use our automated patient check-in service.

We have an electronic system for calling patients through for their appointments. Please therefore watch and listen to the monitors in the waiting area. If you have difficulty in hearing or seeing our 'call-in' monitors then please let reception know.

GP APPOINTMENT AVAILABILITY

Generally appointments are available with a GP between the following times:

  • 8.00 and 11.20am each weekday morning
  • 2.00 and 5.50pm Tuesday, Wednesday and Friday
  • 2.00 and 7.40pm* Monday (Tuesday where a Bank Holiday falls on a Monday)

A limited number of evening and Saturday morning appointments are also available. The Saturday morning appointments take place at the University of Warwick Health Centre.

*Late evening and Saturday appointments are available to those patients who have difficulty in getting to the practice during the normal working day.

DOUBLE APPOINTMENTS

If you feel that you need more time with the doctor/nurse to discuss several problems then please ask the receptionist to book you a double appointment.

Should more than one of your family need to see a doctor at the same time, please make this clear when booking your appointment.  This will ensure that you have a separate appointment for each member of the family thus allowing sufficient time for the doctor to assess each person's medical needs.

CHAPERONES

If you would like a chaperone present during your consultation then please advise the receptionist when booking your appointment or when checking in.

URGENT/EMERGENCY APPOINTMENTS

For an EMERGENCY appointment on the same day, please try to contact the practice at 08.00 am when the surgery opens.

MISSED APPOINTMENTS

It is extremely important that patients attend booked appointments.  If you arrive late for your appointment you may not be seen as you would be in another patient's time slot.  If you do need to cancel your appointment then please give as much notice as possible so that the appointment can be re-booked to another patient.

The computer holds a record of missed appointments where notification has not been received of non-attendance.  The doctors may remove patients from the list who continually miss booked appointments

WAITING TIMES

All our clinicians endeavour to run to appointment times.  However depending upon the complexity of the illness and any emergency that can arise they can run late.  If you have been waiting longer than 30 minutes beyond your appointment time please see reception.  To assist the clinicians in running to time please remember that one appointment is for one problem.

 

 

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