Introduction

This policy outlines the practice’s call recording process.

The purpose of call recording is to provide a record of incoming and outgoing calls which can:

• Identify practice staff training needs.
• Protect practice staff from nuisance or abusive calls.
• Establish facts relating to incoming/outgoing calls made (e.g., complaints)
• Identify any issues in practice processes with a view to improving them (e.g., to aid workforce planning)

Purpose

The purpose of this policy is to ensure that call recording is managed in line with Data Protection Act 2018 requirements.

The practice will make every reasonable effort to advise callers that their call may be recorded and for what purpose the recording may be used. This will normally be via a pre-recorded message within the telephone system and via signage at the practice. The voice file will be stored within the telephone recording system software to which the same rules of confidentiality will apply. The practice’s data protection registration covers voice files similarly to other data.

Where a patient requests to listen to a recording then this should be allowed within the general provision of a data subject access request under the General Data Protection Regulations (GDPR)/Data Protection Act.

Scope

This policy applies to all practice staff including any contracted, ARRAS or temporary workers.

All external incoming and outgoing calls made by practice staff via the telephone system will be recorded.

Recording will automatically stop when the practice staff member terminates the call.

Callers will be advised that the call will be recorded for training and monitoring purposes in the form of an automated voice message and via an information notice displayed at the surgery plus information contained on the surgery website.

Playback, Monitoring and Storage of Recorded Calls

Monitoring of the call recordings will be undertaken by the Practice Manager, Operations Manager, Reception Supervisor or GP Partner.

Any playback of recordings will take place in a private setting and where applicable, individuals should be given the opportunity to listen to the relevant recordings to receive feedback and developmental support.

All recordings and call recording equipment will be stored securely on site at the practice and access to these will be controlled and managed by the Operations Manager.

Recordings will be accessed by logging into a dedicated, password protected computer system.

Call recordings will be retained by the practice.

Confidentiality

The Data Protection Act allows patients access to information that is held about them. This includes recorded telephone calls.

Requests for copies of telephone conversations can be made under the Data Protection Act as a “Subject Access Request”. After assessing whether the information can be released, the requestor can be invited to the practice premises to hear the recording. A data subjects have the right to the erasure of personal data concerning them. ‘The right to be forgotten’ does not override legal and compliance obligations.

If there is a request from an external body relating to the detection or prevention of a crime (e.g. police), then requests for information should be directed to the Practice Manager.

Under GDPR, organisations are prohibited from recording the personal conversations of staff, even with consent, and therefore need to ensure that while business calls are recorded, personal calls always remain private.

The practice operates CCTV within the premises to offer additional security for patients, staff and visitors.  Our data controller is Dr Whidborne.  In the first instance with any query please contact Dale Ball the Practice Manager on 024 76228606.

The policy for the practice can be reviewed here

Introduction

Policy statement

The purpose of this document is to ensure that all staff are aware of the complaint procedure within Broomfield Park Medical Centre (BPMC), affording patients or their representatives the opportunity to make a complaint about the care or treatment they have received at the practice.

Who it applies to

This document applies to all employees of the practice and other individuals performing functions in relation to the practice, such as agency workers, locums and contractors.

Why and how it applies to them

All staff at BPMC are to be fully conversant with this policy and are to understand that all patients have a right to have their complaint acknowledged and investigated properly. BPMC takes complaints seriously and ensures that they are investigated in an unbiased, transparent, non-judgemental and timely manner. We will maintain communication with the complainant (or their representative) throughout, ensuring they know the complaint is being taken seriously.

The practice aims to design and implement policies and procedures that meet the diverse needs of our service and workforce, ensuring that none are placed at a disadvantage over others, in accordance with the Equality Act 2010. Consideration has been given to the impact this policy might have in regard to the individual protected characteristics of those to whom it applies.

Legislation

Every NHS facility has a complaints procedure; this permits a patient (or their nominated representative) to submit a complaint either to the NHS organisation or the organisation that has been commissioned by the NHS to provide a service.

This practice adopts a patient-focused approach to complaint handling in accordance with the National Health Service England Complaints Policy (2017), whilst also conforming to guidance detailed in:

1. Good Practice Standards for NHS Complaints Handling 2013
2. Parliamentary & Health Service Ombudsman’s Principles of Good Complaints Handling 2009
3. My Expectations 2014
4. The NHS Constitution
5. Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16

Definitions of a complaint

A complaint or concern is an expression of dissatisfaction about an act, omission or decision of NHS England, either verbal or written, and whether justified or not, which requires a response.

There is no difference between a ‘formal’ and an ‘informal’ complaint. Both are expressions of dissatisfaction.

Complaints procedure promulgation

BPMC has prominently displayed notices in the waiting room, detailing the complaints process. In addition, the process is included on the practice website, and in the practice handbook. The information provided is written in conjunction with this policy and refers to the legislation detailed in paragraph one.

Responsible person

At BPMC, the responsible person is the Practice Manager. They are responsible for ensuring compliance with the complaints regulations and making sure action is taken as a result of the complaint.

Complaints manager

At BPMC, the complaints manager is the Practice Manager. They are responsible for managing all complaints procedures and must be readily identifiable to service users. The responsible person and complaints manager can be the same person.

Complainant options

The complainant, or their representative, can complain about any aspect of care or treatment they received at this practice to:

a. This practice via the practice manager on:

02476 22493

[email protected]

Spon End,
Coventry,
CV1 3HQ

Timescale

The time constraint on bringing a complaint is 12 months from the occurrence giving rise to the complaint, or 12 months from the time that they become aware of the matter about which they wish to complain.

If, however, there are good reasons for complaints not being made within the timescale detailed above, consideration may be afforded to investigating the complaint if it is still feasible to investigate the complaint effectively and fairly. Should any doubt arise, further guidance should be sought from NHS England by the Practice Manager.

Response times

The complainant has a right to be regularly updated regarding the progress of their complaint. The complaints manager at BPMC will provide:

• An initial response to acknowledge any complaint within three working days after the complaint is received
• Regular updates during the investigation
• Resolution of the complaint within 40 days

The complaints manager will negotiate complaints plan with the complainant or their representative which will detail the agreed timescales for investigation. In many cases a prompt response, including an explanation and an apology, will suffice and prevent the complaint from escalating (an apology does not constitute an admission of organisational weakness)

Verbal and written complaints

Patients will opt to complain either verbally or in writing. No matter what the cause of the complaint, all staff are to offer empathy when entering into discussions with the complainant. In accordance with Regulation 16, all staff at BPMC will fully understand the complaints process.

If a patient wishes to complain verbally, an appointment is to be made for them to meet the complaints manager. An acknowledgement of the verbal complaint by the complaints manager, or nominated deputy in their absence, will suffice as an acknowledgement. The complaints manager does not need to respond in writing but must record the verbal complaint in the complaints and compliments log; this will enable any trends to be identified and improvements to services made if applicable. The complaints manager should record notes of the discussion (for reference only) which may be used when discussing complaints at practice meetings.

Discussing the nature of the complaint with the complainant in person or via telephone may enable a local resolution, which is the quickest method of resolving a complaint and will negate the requirement for the complaint to proceed through the formal complaint process.

If a patient opts to complain in writing (letter or email), the complaints manager is to acknowledge receipt of the complaint within three working days. This acknowledgement will offer the complainant the opportunity to have a discussion about their complaint, while explaining the process and enabling the complaints manager to determine if local resolution is achievable. Where possible, patients and/or their representatives should be encouraged to use the complaint form at Annex A of this policy.

If local resolution is not an option, the complaints manager will then discuss with the complainant a complaints plan and an agreed time frame for an investigation. Complainants should be advised that this timescale is merely indicative and there may be, on occasion, the need to liaise with other service providers, i.e. secondary care, which could delay the process. However, reassurance will be provided that the complainant will be provided with regular updates by the complaints manager regarding their complaint.

Investigating complaints

BPMC will ensure that complaints are investigated effectively and in accordance with extant legislation and guidance. This practice will follow eight standards when addressing complaints:

1. The complainant has a single point of contact in the organisation and is placed at the centre of the process. The nature of their complaint and the outcome they are seeking is established at the outset.
2. The complaint undergoes initial assessment and any necessary immediate action is taken. A lead investigator is identified.
3. Investigations are thorough, where appropriate obtain independent evidence and opinion, and are carried out in accordance with local procedures, national guidance and within legal frameworks.
4. The investigator reviews, organises and evaluates the investigative findings.
5. The judgement reached by the decision maker is transparent, reasonable and based on the evidence available.
6. The complaint documentation is accurate and complete. The investigation is formally recorded, the level of detail appropriate to the nature and seriousness of the complaint.
7. Both the complainant and those complained about are responded to adequately.
8. The investigation of the complaint is complete, impartial and fair.

Final formal response to a complaint

Upon completion of the investigation, a formal written response will be sent to the complainant and will include the following information:

• An explanation of how the complaint was considered
• An apology if appropriate
• An explanation based on facts
• Whether the complaint in full or in part is upheld
• The conclusions reached in relation to the complaint, including any remedial action that the organisation considers to be appropriate
• Confirmation that the organisation is satisfied that any action has been or will be actioned
• Where possible, we will respond to people about any lessons learnt
• Information and contact details of the Parliamentary and Health Service Ombudsman as the next stage of the NHS complaints process

The Practice Manager will clearly stipulate that this response is the final response to be issued by BPMC, and if the complainant is not satisfied then they should contact the ombudsman.

Confidentiality in relation to complaints

Any complaint is investigated with the utmost confidence and all associated documentation will be held separately from the complainant’s medical records. Complaint confidentiality will be maintained, ensuring only managers and staff who are involved in the investigation know the particulars of the complaint.

Persistent and unreasonable complaints

The management of persistent and unreasonable complaints at BPMC is achieved by following the guidance detailed at Appendix 2 of the NHS England Complaints Policy.

Complaints involving locum staff

BPMC will ensure that all locum staff, be it GPs, nurses or administrative staff, are aware of the complaints process and that they will be expected to partake in any subsequent investigation, even if they have left the practice (keeping in mind the 12-month time frame to complain). Locum staff must receive assurance that they will be treated equally and that there is no discrepancy between locum staff, salaried staff or partners.

Summary

The care and treatment delivered by BPMC is done so with due diligence and in accordance with current guidelines. However, it is acknowledged that sometimes things can go wrong. By having an effective complaints process in place, this practice is able to investigate and resolve complaints in a timely manner, achieving the desired outcome for service users, whilst also identifying lessons learnt and ultimately improving service delivery.

Complaint Form

Please click here for more information.

Broomfield Park Medical Centre for the year ended 30 June 2022

NHS England example publication of GP Net Earnings for 2022/23

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs who worked for six months or more in Broomfield Park Medical Centre in the last financial year was £87,230 before Tax and National Insurance.

This is for 2 full-time GPs, 6 part-time GPs and 2 locum GPs.

Williamson West

March 2024

Broomfield Park Medical Centre is participating in the green impact scheme to help improve sustainability within the healthcare.

Green Impact for Health is part of the United Nations award-winning Green Impact programme designed to support environmentally and socially sustainable practice within organisations.

For further information please click on the following link: Greener Practice – Greener Practice – UK’s primary care sustainability network

BROOMFIELD PARK MEDICAL CENTRE

QUARTERLY INFECTION CONTROL STATEMENT

INTRODUCTION

This document sets out the practice policy on infection control and should be used with reference to the principles outlined in the Infection Control policies and the Infection Control Inspection Audit.

Policy Statement

This practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it.

The practice undertakes to maintain the premises, equipment, drugs and procedures to the standards detailed within the check list and will undertake to provide facilities and the financial resources to ensure that all reasonable steps are taken to reduce or remove infection risks.

Wherever possible or practicable the practice will seek to use washable or disposable materials for items such as soft furnishings and consumables, e.g. seating materials, wall coverings including paint, couch rolls, bed curtains, floor coverings, towels etc, and ensure that these are laundered, cleaned or changed frequently to minimise risk of infection.

Proposals for the Management of Infection Risk

The clinician responsible for Infection Control is Carol Foster

The non-clinician responsible for Infection Control is Dale Ball .

Carol Foster is responsible for the maintenance of personal protective equipment for the nursing and clinical staff.  Jessica Reay is responsible for the provision of personal cleaning supplies within clinical areas.

Dale Ball is responsible for the maintenance of the provision of personal cleaning supplies within non-clinical areas.

Jessica Reay is responsible for the management of sterile equipment (we currently use an external company for sterilisation of equipment) and supplies, and for ensuring that all items remain “in date”.

The following general precautions will apply:

Cleaning staff are currently employed by the practice.  The job description includes daily, weekly and monthly cleaning specifications.

• The consulting room curtains are replaced on an annual basis.
• Ad hoc replacement of curtains will take place where necessary.
• Single use curtains are in all consulting rooms.
• Nursing staff use specifications on cleaning schedules in clinical areas
• Infection Control training will take place for all staff on an annual basis and will include training on hand decontamination, hand washing procedures, sterilisation procedures, the use of Personal Protective Equipment (PPE) and the safe used and disposal of sharps.
• Infection Control Training will take place for new recruits within 4 weeks of start.
• Hand washing posters are displayed at each designated hand basin. See Hand washing Guidelines.
• The practice ensures that staff have access to sufficient and appropriate supplies of materials for hand decontamination, PPE and sharps containers.
• A random and unannounced Infection Control Audit by the above named staff, using the Check list, will take place once per annum and the findings will be reported to the partners’ meeting for (any) remedial action.

Rationale

The Standard Universal Infection Control Standards that underpin safe practice to protect both patients and staff from the risk of infection.  These should be carried out at all times regardless of a perceived or known factor.  These include:

• Hand hygiene guidelines.
• The use of protective clothing and gloves.
• Safe disposal of clinical waste and sharps.
• Prevention of sharps injuries: procedure safe use and disposal of sharps.
• Management of sharps/exposure injuries.
• Environmental cleaning.
• Dealing with spillages of blood and body fluids.
• Aseptic technique.
• Collection, handling, storage and transportation of specimens.
• Guidance for avoiding identifying and managing latex allergy.

The specific guidance on each of these areas will be found in supporting documents, Coventry and Rugby CCG Infection Control Policies and the working well initiative produced by the RCN in “Good Practice in Infection Control”

All staff are reminded that it is essential to follow this guidance at all times:

References and Further Reading:

Health and Safety (Sharp Instruments in Healthcare) Regulations 2013 HSE.

Broomfield Park Infection Control Policies/Procedures and Guidance

Coventry and Rugby CCG Infection Control  Policies

PATIENT PRIVACY NOTICE

Broomfield Park Medical Centre works with other health and social care organisations to share information that will form part of your Integrated Care Record. The Integrated Care Record allows health and care professionals involved in your care to view your records to help them understand your needs and make the best decisions with you, and for you. Information we hold about you will be available, to read only, to other Health and care professionals in Coventry and Warwickshire, Birmingham and Solihull, and Herefordshire and Worcestershire when they are involved in your health or social care.

For more information on how your data is used on the Integrated Care Record and how to exercise your rights please see the full Privacy Notice.

Introduction

This privacy notice explains who we are, why information is collected about you, the different ways in which this information may be used, who it is shared with and how we keep it safe. It also explains how the practice uses the information we hold about you, how you go about accessing this information if you wish to see it and to have any inaccuracies corrected or erased.

Who we are

Broomfield Park Medical centre is a well-established GP surgery based in Coventry.

Our staff team of General Practitioners and Nurses provide primary medical care services to our practice population of 18,000 patients and our administrative and managerial staff support the team in providing care for patients.

WHAT INFORMATION DO WE COLLECT FROM YOU ?

GP Records are stored electronically and on paper and include personal details about you such as your address, carers, legal representatives, emergency contact details, as well as:

• Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments and telephone calls
• Notes and reports about your health
• Details about your treatment and care
• Details about any medication you are taking
• Results of investigations such as laboratory tests, x-rays
• Relevant information from other health professionals, relatives or those who care for you

WHY DO WE COLLECT THIS INFORMATION? 

Your records are used to ensure you receive the best possible care from our nurses and doctors. It enables the staff to see previous treatments, medications and enables them to make informed decisions about future decisions about your care. It helps the doctors to see lists of previous treatments and any special considerations which need to be taken into account when care is provided.

Important information is also collected to help us to remind you about specific treatment which you might need, such as health checks, or reminders for screening appointments such as cytology reminders.

Information held about you may be used to help protect the health of the public and to help us to improve NHS services. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Staff at the practice use your information to help deliver more effective treatment and to help us to provide you with proactive advice and guidance.

WHO MIGHT WE SHARE YOUR INFORMATION WITH?

There are a number of ways information collected about you is shared, which includes:

1. Patient referrals

With your agreement, your GP or Nurse may refer you to other services and healthcare providers not provided by the practice, or they may work with other services to provide your care in the practice. Once you have been seen for your referral, the other health care provider will normally tell us about the treatment they have provided for you and any follow up which the GPs need to provide. This information is then included in your GP record.

2. Local Hospital, Community or Social Care Services

Sometimes the clinicians caring for you need to share some of your information with others who are also supporting you. This could include hospital or community based specialists, nurses, health visitors, therapists or social care services

3. Summary Care Record (SCR) 

A Summary Care Record is an electronic record of important patient information, created from the GP medical records. It contains information about medication you are taking, any allergies you suffer from and any bad reactions to medications you have previously had. It can be seen and used by authorised staff in other areas of the health and care system involved in your direct care. Giving healthcare staff access to this information can prevent mistakes being made when caring for you in an emergency or when your GP practice is closed. Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly. If you and your GP decide to include more information it can be added to the Summary Care Record, but only with your express permission. For more information visit https://digital.nhs.uk/summary-care-records/patients

4. Castle Register (Care and Support Towards Life’s End)

The Castle Register is Coventry and Warwickshire’s electronic palliative care coordination system (EPaCCS). In Coventry and Warwickshire health and social care professionals are working together to improve the care of patients coming to the end of their lives who consent to share their clinical information. The information can then be shared securely across the care settings of community, hospital and hospice and is visible in hours and out of hours to professionals trained to use it. Trained staff working across all care settings may upload/update information about the patients care so that it can be accessed by key clinicians, including in an emergency, e.g. Primary/secondary

care and the Ambulance service. The patient or their family as appropriate will need to provide consent to their GP for the castle register record to be commenced.

5. National Services

There are some national services like the National Cancer Screening Programme that collect and keep information from across the NHS. This is how the NHS knows when to contact you about services like cervical, breast or bowel cancer screening. Often you have the right to not allow these organisations to have your information.

You can find out more about how the NHS holds and shares your information for national programmes on the NHS Choices website.

6. Other NHS organisations

Sometimes the practice shares information with other organisations that do not directly treat you, for example, Clinical Commissioning Groups. Normally, it will not be possible to identify you from this information. This information is used to plan and improve services. The information collected includes data such as the area where a patient lives, age, gender, ethnicity, language preference, country of birth and religion. The CCG also collects information about whether patients have long term conditions such as diabetes; blood pressure, cholesterol levels and medication. However, this information is anonymous and does not include anything written as notes by the GP and cannot be linked to you.

7. Local Data Sharing Agreements

The practice currently has a data sharing agreement to support our patients across Coventry and Warwickshire. The agreement is:

1. Coventry and Rugby GP Alliance – This agreement allows patients from the surgery to be seen and treated by GPs and Nurses in the evenings and weekends if they prefer. The agreement allows a GP or nurse across sites within Coventry and Rugby to access the patient record securely and allows information about the consultation to be written into the patient record. The Coventry sites are currently in Longford Medical Centre, Moseley Avenue surgery, Quinton Park Medical centre, Stoke Aldermoor Medical Centre, Broad Street Surgery, Tile Hill Surgery, Wood End Health Centre and in Rugby at Rugby Health and Well Being Centre.

WHAT DO WE DO WITH YOUR INFORMATION?

The healthcare professionals who provide your care maintain records about your health.  This is a record of your care history and allows health care professionals to review your care to help inform future decisions about your treatment. Sharing this information helps to improve the treatment you receive, such as a hospital consultant writing to your GP.   We follow strict data sharing guidelines to keep your information safe and secure.

HOW LONG DO WE KEEP YOUR INFORMATION?

Health and social care records are subject to a nationally agreed code of practice which regulates the minimum period for which records must be kept. This specifies that GP record should be retained until 10 years after the patient’s death or after the patient has permanently left the country, unless they remain in the European Union. Electronic patient records must not be destroyed or deleted for the foreseeable future. For more information, see the records management code of practice: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

HOW DO WE KEEP YOUR INFORMATION SAFE?

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

• General Data Protection Regulation 2017
• Data Protection Act 1998
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• Health and Social Care Act 2012
• NHS Codes of Confidentiality, Information Security and Records Management
• Information: To Share or Not to Share Review

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances such as a life or death situation, or where the law requires information to be passed, or where it is in the best interest of the patient to share the information.

In May 2018, a new national regulation called the General Data Protection Regulation will come into force and the practice has a legal responsibility to ensure that we will also comply with these regulations

YOUR INDIVIDUAL RIGHTS under the GDPR Legislation

• The right to be informed
• The right of access
• The right to rectification
• The right to have your information erased
• The right to restrict processing
• The right to data portability
• The right to object and
• The right not to be subject to automated decision making including profiling

The practice does not engage in any direct marketing, profiling or use any automated decision making tools.

1. HOW CAN I ACCESS THE INFORMATION YOU HOLD ABOUT ME?

You have a right under the Data Protection legislation to request access to obtain copies of all the information the surgery holds about you. You are also allowed to have information amended should it be inaccurate.

In order to access your medical record, you need to let the practice know by making a Subject Access Request (SAR). The new GDPR (General Data Protection Legislation) which comes into force from 25^th May 2018 sets the age when a child can give their own consent to this processing request at age 16. If the child is younger then the consent of a person with parental responsibility will be required.

The practice will respond to your request within one month of receipt of your request. You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located.

It will be very helpful to the practice if you could specify any particular information you need so we can provide the information to you as soon as possible. We have designed a form for patients to help them to identify the information they require and completing this form will help us process this information efficiently.

Usually there is no charge to see the information that the practice holds about you unless the request is excessive, repetitive or complicated.

For information about your hospital medical records, you should write direct to them.

2.HAVE INACCURACIES CORRECTED OR ERASED

If you feel that the personal data that the practice holds about you is inaccurate or incomplete then please let us know and we will update your records within one month of notification. If this incorrect information has been sent onwards, we will also inform any other organisations of this. If it is not possible to correct the information then we will write to you to let you know the reason behind the decision and inform you how you can complain about this.

If you feel information in your health record should not be there, you can ask the practice to erasure that information. We will look at each request specifically. Please bear in mind there may well be legal reasons why we will need to keep data even if you request it to be erased. We will explain this to you in detail in our response.

3. DATA PORTABILITY

You have the right to access your data in a format which allows you to re-use and share it with other organisations should you wish. As such, we will provide your data in a structured, commonly used and readable form.

4. RIGHT TO OBJECT

As a patient, you have the right to object to personal data about you being used or shared.

You also have the right to restrict the use of data the practice holds about you. If you do wish to object, please contact the practice. This will prevent your confidential information being used other than where necessary by law.

If you are a carer and have a Lasting Power of Attorney for health and welfare then you can also object to personal data being used or shared on behalf of the patient who lacks capacity.

If you do not hold a Lasting Power of Attorney then you can raise your specific concerns with the patient’s GP. If you have parental responsibility and your child is not able to make an informed decision for themselves, then you can make a decision about information sharing on behalf of your child. If your child is competent then this must be their decision.

Objections / Complaints

Should you have any concerns about how your information is managed at the practice, please contact our Data Protection Officer

Dale Ball, Practice lead

Broomfield Park Medical Centre

Spon End

Coventry

CV1 3HQ

Tel 02476 228606

The practice will listen to your concerns and try and act upon the concerns raised as best we are able.

If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website: www.ico.gov.uk

Changes to Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.

This privacy notice was review in January 2025.

PRIVACY NOTICE

Primary Care Network

We are a member of Unity Primary Care Network (PCN). This means we will be working closely with a number of other practices and other health and care organisations to provide healthcare services to you.

During this course of our work we may share your information with these practices and health care organisations/professionals. We will only share this information where it relates to your direct healthcare needs. When we do this we will always ensure that appropriate agreements are in place to protect your information and keep it safe and secure. This is also what the law requires us to do.

We use a facility called GP Connect to support your direct care. GP Connect makes patient information available to all appropriate clinicians when and where they need it, to support direct patients care, leading to improvements in both care and outcomes.GP Connect is not used for any purpose other than direct care.

Authorised Clinicians such as GPs, NHS 111 Clinicians, Care Home Nurses (if you are in a Care Home), Secondary Care Trusts, Social Care Clinicians are able to access the GP records of the patients they are treating via a secure NHS Digital service called GP connect.

The NHS 111 service (and other services determined locally e.g. Other GP practices in a Primary Care Network) will be able to book appointments for patients at GP practices and other local services.

If you would like to see the information the PNC holds about you please contact Dale Ball the Practice Manager at Broomfield Medical Centre.

TLHC Privacy Policy Statement

TO BE INCLUDED AS PART OF GP PRACTICE PRIVACY POLICY STATEMENT

The Targeted Lung Health Checks (TLHC) programme is a new and ground-breaking flagship programme of work which forms part of the NHS long term plan. This is currently a pilot programme with a capped population in Coventry and Rugby and is currently being offered to select GP practices in the area.

The programme will directly invite people aged over 55 years old but less than 75 years old that have ever smoked to a FREE lung check with one of the NHS Lung Health Check nurses. Following the lung health check those assessed as high risk will be offered a low dose CT scan.

The Practice shares your lung health related data with the Lung Health Check programme operated by University Hospitals Coventry and Warwickshire NHS Trust and InHealth (commissioned by NHS England).

This supports your invitation for a lung health check appointment (if you are eligible) and possible CT scan by the Lung Health Check team. This data may be shared with University Hospitals Coventry and Warwickshire NHS Trust to support further treatment and with other healthcare professionals involved in your care.

Further details about how this project and the NHS use your information can be found here and on NHS England’s website.

For further information about the TLHC programme, please see our website (https://www.happyhealthylives.uk/lunghealthchecks/)  or alternatively, contact the TLHC team directly by emailing  [email protected].

Click here to view our Broomfield Park Vulnerable Adult (Safeguarding) Policy / Procedure

Click here to view our Vulnerable Children and Young Persons Policy / Procedure