Patients living within the practice area are welcome to register and our reception staff can confirm your eligibility from your postcode.
It will speed up the process if you bring along the following when you register:
- NHS number – as shown on your medical card (or this can be obtained by contacting your previous Doctors)
- Previous Doctors name, address and postcode
- Photographic ID (passport or driving licence) and a utility bill for proof of address; utility bills should be no more than 1 month out of date (E.G. Registering in March – utility bill should fall into February’s date)
If you would like on line access (to make appointments, order prescriptions and see part of your medical record) then you will need to bring along the following:
- In date, photographic primary identification. This can either be your passport or UK driving licence.
You will need to complete a registration form (GMS1) and a medical questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor. New patients will have the opportunity to have a HIV blood test with a 3rd party outside organisation.
Medical treatment is available from the date of registration. Please contact reception for further information.
Reasonable Adjustments
If you have a disability or accessibility issues, please let the Practice know and we can support you where possible by putting in reasonable adjustments to minimise any potential impact to your care needs.
Examples of reasonable adjustments are:
- Doctors who speak clearly and use simple words.
- More time with the doctor, for example, a double appointment
- Having support workers or family members with you
For anyone with mobility issues we have the following at the Practice:
- Lift
- Flat entrance
- Downstairs toilet and clinic rooms
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.
A Patient Guide to GP Services
Practice Area
Catchment Area
Temporary Registration
If you, a family member or friend are ill while away from home, or if you are not registered with a doctor but need to see one, you can receive emergency treatment from a local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Download the Temporary Resident Registration Form
Overseas Patients
Please help us to keep your record up to date by informing us of any changes to your name, address, telephone numbers (including mobile) or email address.
This can be done in person, in writing or online. We need to have the most up to date information so that we can contact you about anything urgent.
Out of Area Registration
As from 5th January 2015 practices in England can consider registering patients that live outside of the practice area where it is practical and clinically appropriate to do so. Patients registered in this way would not be entitled to home visits from the practice.
The partners have decided not to take this option up at the present time until we have received assurances that home visits, and other care, has been appropriately set up.
Moving Out of Area
Please note, if you move out of the Practice area, you will no longer be able to be a patient at Broomfield Park Medical Centre. This is because:
- Potential delays in any referrals needed.
- Clinicians are unfamiliar with services in your new local area.
- Increased patient lists could affect practice services if no rules/criteria in place.
- Unable to carry out a home visit if needed.
- If you needed a blood test etc, you would need to travel back to area.
- We would be unable to access speciality services that work for different ICBs that your address comes under
We are sorry for any inconvenience this may cause. However, this is the policy many GP practices have across England. Please contact NHS England – 0300 3112233 who will be able to assist you to find a GP practice in your local areal.
De- Registration (Removal)
The practice reserves the right to remove patients for one of the following reasons:
- Out of Area – If you change address and this is out of the practice area.
- Unable to provide appropriate care – If another practice/provider is better equipped to provide your care needs.
- Unacceptable behaviour – displaying violent and aggressive behaviour towards staff and patients.
- Fail to attend appointment – failing to attend three appointments without notifying the practice.
You will be notified by text message and letter if the practice is removing you as a patient. You will be given a reason and information on how to find another practice.
Did Not Attend (DNA) Policy
A DNA happens when an appointment is not attended, and the Patient has not contacted the Practice in advance to cancel it or where the cancellation is so late as to make it impossible to allocate that time to another Patient who needs treatment.
DNA 1
Where this is the first occasion, a code will be added to the Patient’s medical record and the DNA counted in a monthly search. A letter or text will be sent to the patient advising of the matter, and to contact the surgery if this has been sent in error.
DNA 2
Where this is the second occasion, the Patient will be sent a second letter by the Practice, advised of the missed appointment and asked to make an appointment with the admin team to explain if there were reasonable grounds for the non-attendance on this occasion. They will be informed that they could be at risk of compromising their relationship with the Practice.
DNA 3
Where a third DNA has occurred, the Practice will review the individual case with the Practice manager and partners and a decision will be taken with regards whether consistent failure to adhere to our Practice policy constitutes a breakdown between the Patient and the GP (where the GP Practice has given clear instruction on policy and service provision and the Patient has chosen to disregard this on several occasions in spite of due warning).
Removing Patients from the Practice List
Potential removals will always be discussed with management and partners. The decision to remove a patient from the list will only happen when all options have been exhausted.
Removal of a patient from the registered list for repeatedly failing to attend appointments will be in accordance with The NHS General Medical Service Regulations 2015.
This regulation requires that the patient has been warned that they are at risk of removal. The practice must keep a written record of the removal of any patient from its list including the reason for removal, the circumstances of the removal and the grounds for removal. If the decision is made to remove the patient from the registered list, the practice should write to the patient explaining them of the practice decision and advising them to register with an alternative practice.
Once a decision has been made, the deduction process will be followed.
If a patient needs to cancel an appointment, please contact the practice as soon as possible. Please help us to maximise appointment availability in the future. Your cooperation is very much appreciated.